5. Click on "Cancel Registration"... this will generate an account credit. Note that, in the case of virtual events, canceling your Zoom registration alone does not cancel your paid registration.

6. If you wish to request a refund, please refer to the event details listed on the website for the cancellation terms, as not all events are eligible for a refund. If the event allows refunds, first cancel your registration through the website, then email conference@chiaonline.org for conference refunds or education@chiaonline.org for all other event refunds. Please allow up to 5 business days for processing. You do not need to send receipts, screenshots, or other documentation—we can see your cancellation in our administrative system.

Applying a Credit Balance

Members can apply a credit or outstanding balance when paying one or more invoices from their member profile.

From the Invoices and payment tab in your member profile, members can select the invoices they want to pay, and the credits they want to apply. Outstanding invoice amounts appear in red, while credit amounts appear in black.

After choosing the appropriate invoices and credits, click the Pay online button if the credit being applied is less than the selected invoice amounts or click the Settle button if the credit being applied equals the selected invoice amounts.