Upcoming events

    • 13 Sep 2018
    • 10:00 AM - 11:30 AM
    • Online Webinar

    Vicarious Trauma, Self-Care, and Demand-Control Schema: What do They Have in Common?

    Presenter:  Danilo Formolo

    Cost: $15 CHIA Members / $25 Non-Members

    NOTE: Once you pay, you will automatically receive an email with an additional step to follow to complete your registration. Be sure to check your spam/junk/clutter folder if you do not find it in your inbox.


    • CCHI: 1.5 (ID# 07709)
    • IMIA: .15 CEU (ID# 18-1260)
    • RID: This webinar is pre-approved for RID credit (via PINRA). There is an additional $10 cost for this, which the attendee will pay directly to NorCRID. Email norcridcmp@gmail.com for pre-approval.


    Medical interpreters are faced with a variety of challenging demands every single day. Exposure to a variety of scenarios can cause “emotional residue” in which the interpreter actually experiences some of the same feelings, emotions, and physical symptoms experienced by our patients and staff. After interpreting for a sensitive case, how does one “get it together” effectively before moving on to the next assignment, with the expectation of providing high quality service? An accumulation of these emotions can eventually lead to post-traumatic stress and create a variety of emotional and physical symptoms. Applying proper techniques can help reduce this emotional residue and allow one to perform and optimal levels. Learn in this interactive discussion that it’s okay to talk about your work, and that it is absolutely critical as our customers depend on it.

    Learning Objectives

    1. Learn about the various demands placed upon the medical interpreter that can lead to post-traumatic stress.

    2. Learn about how medical interpreters experience some of the same physical and emotional feelings that are felt by the populations served.

    3. Inform yourself on how to properly process and deal with the emotional residue that results from exposure to sensitive cases in a medical setting.

    Presenter Bio

    Danilo Formolo is the Director of Language Services for Carolinas HealthCare System, one of the largest healthcare systems in the U.S. Danilo is responsible for strategizing Language Services as one of the most robust language access programs in the nation. Initiatives involve enhancing the Patient Experience through innovative and cost effective measures. Danilo earned two Bachelor’s Degrees from UNC Charlotte, plus an MBA. Danilo is a Bridging the Gap trainer and has delivered presentations at national conferences. He serves on the Interpreter Education Advisory Board for a local community college, in addition to serving on other boards and councils.

    • 03 Oct 2018
    • 1:00 PM - 3:00 PM
    • Rancho Los Amigos

    Introduction to Interpreting Roles and Ethics in Healthcare

    Wednesday, Oct 3, 2018



    Rancho Los Amigos National Rehabilitation Center
    7601 E. Imperial Highway
    Downey, CA 90242


     CHIA-Member  $20  
     Non-Member  $25  

    Online registration is required. No registration onsite. 

    Registration to this event constitutes an agreement to CHIA's Photography, Filming and Social Media Policy, including use and distribution of image or voice of attendee in photographs, video and audio for marketing or educational purposes.

    CEU Information

    • CCHI: 2.0 hours approved (ID #08747)
    • IMIA/NBCMI: Pending
    • RID: Credit available via PINRA. Email Holly Vezina at norcridcmp@gmail.com to request pre-approval no later than 1 week prior to the event.
    • Rancho Los Amigos National Rehabilitation Center designates this educational activity as follows: 

      Provider approved California Board of Registered Nursing, Provider #00786 for 2 Contact hours

    Attendees must be present for the entire training in order to receive a Certificate of Attendance with CEUs. Attendance certificates will be emailed to participants following the training.

    DHS County employees wear County badges. All others should present proof of online registration received from this website (printed or visible on your smart phone).

    About the program

    After a brief presentation about patients' rights to language access services, the importance of trained and qualified interpreters, and how the publication, CALIFORNIA STANDARDS FOR HEALTHCARE INTERPRETERS: Ethical Principles, Protocols, and Guidance on Roles & Intervention, is structured to guide interpreters through the complex task of healthcare interpreting, participants will consult their own free copies of the booklet as they discuss common dilemmas in small groups.  Bring your own anecdotes about challenging situations.  This session can be helpful to individuals preparing for certification and for experienced interpreters seeking a review of fundamentals. A CHIA Standards booklet will be available for all attendees. 

    Who should attend this session?

    Individuals who are new to the field, ASL interpreters new to healthcare interpreting, individuals responsible for ensuring that their interpreters have training in ethics and roles, professional interpreters preparing for national certification, and attendees who want to attend a session in which they will have ample opportunity to talk with other interpreters about ethical dilemmas.


    Yeonha Teresa Hwang, LAc, OMD, Healthcare Interpreter at Rancho Los Amigos National Rehabilitation Center

    Beverly Treumann, CHITM, CMI, Program and Quality Assurance Director, Health Care Interpreter Network

    With special introduction by Victoria Alvarenga RN, BSN, CRRN, Clinical Instructor, Rancho Los Amigos National Rehabilitation Center.

    Host info

    This program is hosted by Rancho Los Amigos National Rehabilitation Center. Their employees will make up the primary audience.

    Registration questions

Past events

09 Aug 2018 U.S. Health Care Insurance: An Overview of Government Funded Programs and Key Terminology
28 Jul 2018 Interpreting for Patient and Anesthesiologist
12 Jul 2018 Language Access: Effecting Change with Individual Action
14 Jun 2018 Vicarious Trauma and Professional Interpreters
10 May 2018 Vicarious Trauma, Self-Care, and Demand-Control Schema: What do They Have in Common?
02 May 2018 Introduction to Interpreting Ethics and Roles in Healthcare
12 Apr 2018 CHIA Webinar: Preparing to Respond to Interpreting and Translation Needs During a Disaster: Best Practices and Lessons Learned From the 2017 North Bay Fires
08 Feb 2018 CHIA Webinar: Professional Development for Remote Interpreters: What’s in it for Me?
11 Jan 2018 CHIA Webinar: A Question of Ethics or Let the Boat Sink
14 Dec 2017 CHIA Webinar: Interpreting for Chemical Dependency Patients
09 Nov 2017 CHIA Webinar: Bone Up on your Skeletal System
27 Oct 2017 Interpreting for Children and Parents & Interpreting in a Level 1 Trauma Center
14 Oct 2017 Interpreting for Pain Management and Chemical Dependency Patients
12 Oct 2017 CHIA Webinar: Service Matters: The Role of the Interpreter in the Patient Experience
19 Sep 2017 Introduction to Interpreting Ethics and Roles in Healthcare
18 Sep 2017 Sight Translation for Healthcare Interpreters
14 Sep 2017 CHIA Webinar: Five Essential Strategies to Collaborate with Pediatric Speech Language Pathologists
12 Aug 2017 Full-Day Interpreting Skills Workshop: Oniine Registration closed. You may register onsite.
10 Aug 2017 CHIA Webinar: "Lessons of the 2nd National Job Task Analysis Study of the Healthcare Interpreter Profession"
13 Jul 2017 CHIA Webinar: Interpreting for Sexual and Gender Minorities
24 Jun 2017 Service Matters: The Role of the Interpreter in the Patient Experience
17 Jun 2017 Interpreting in Workers' Compensation Medical Appointments
08 Jun 2017 CHIA Webinar: Five National Quality Measures for Language Services in Healthcare
19 May 2017 Interpreting for Cancer Genetics
11 May 2017 CHIA Webinar: End of Life Act – Implementation and Interpreter Preparation at UCSF Health and UCLA Health (Time stated below is Pacific Time.)
21 Apr 2017 Interpreting for Cancer Genetics
13 Apr 2017 CHIA Webinar: Healthcare Interpreter’s Elusive Quest to Maintain Register (Time Stated Below is Pacific)
17 Mar 2017 2017 Annual Educational Conference - online registration closed
09 Feb 2017 Dermatology Basics: I can interpret the term, but what does it mean? (Time stated below is Pacific Time.)
26 Jan 2017 Introduction to Interpreting Ethics and Roles in Healthcare
21 Jan 2017 Interpreting for Cancer Genetics - SESSION FULL
12 Jan 2017 Taking Care of Your Money Maker: Voice Care and Prevention of Voice Disorders for Professional Interpreters
09 Dec 2016 Interpreting in Mental Health and Behavioral Health Services
08 Dec 2016 Ins and Outs of the Digestive System
12 Nov 2016 CANCELLED - I Haven't Had My Sex Reassignment Surgery Yet: Interpreting for Gender Non-conforming Patients
10 Nov 2016 HIPAA for Interpreters: Understanding and Supporting Compliance
13 Oct 2016 Technology for Language Services: Buyer Beware, Roat
24 Sep 2016 REGISTRATION CLOSED - Interpreting Profanity, Insulting and Embarrassing Language, Euphemisms, Slang and Idioms in Health Care
15 Sep 2016 Understanding the Interpreter’s Responsibilities and Limits in carrying out California’s END OF LIFE OPTION ACT
10 Sep 2016 Interpreting for Cancer Genetics - REGISTRATION CLOSED
11 Aug 2016 CHIA Webinar: Interpreting Culture 101
28 Jul 2016 Fragile Moments: Interpreting for Families in the NICU
16 Jul 2016 Interpreting for Cancer Genetics
14 Jul 2016 CHIA Webinar: Navigating Choppy Waters - How to Intervene in an Interpreted Encounter without Capsizing
21 Jun 2016 Introduction to Interpreting Ethics and Roles in Healthcare
21 Jun 2016 Introduction to Interpreting Ethics and Roles in Healthcare
11 Jun 2016 Interpreting for Cancer Genetics
09 Jun 2016 CHIA Webinar: Turning Your Thermostat Down - Preserving Emotional & Physical Energy When Vicarious Trauma Sets In
12 May 2016 CHIA Webinar - Memory and Note-taking
10 May 2016 Introduction to Interpreting Ethics and Roles in Healthcare
30 Apr 2016 Interpreting in Workers' Compensation - Registration closed
21 Apr 2016 CHIA Webinar - National Interpreter Certification Exams - Preparing for Part 1
09 Apr 2016 Regionalisms / Interpreting for Cancer Genetics
11 Mar 2016 2016 Annual Educational Conference - ONLINE REGISTRATION CLOSED
21 Jan 2016 EVENT FULL: Interpreting for Survivors of Family Violence & Abuse, Trauma and in Mental Health Settings
14 Jan 2016 CHIA Webinar - Tax Tips for Freelance Interpreters
13 Jan 2016 Introduction to Interpreting Ethics and Roles in Healthcare
10 Dec 2015 CHIA Webinar - HIPAA for Interpreters: Understanding and Supporting Compliance
12 Nov 2015 CHIA Webinar - Title VI for Medical Interpreters: Supporting Language Access and Federal Compliance
25 Sep 2015 CHIA Standards Training
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